FAQ

Bandhoo Culture celebrates the people behind the names, memories and inside jokes that make family feel like family. We create thoughtful, playful designs inspired by the relationships and connections that matter to us.

Yes. Our T-shirts are made to order with care. This means your T-shirt is prepared especially for your order rather than being taken from ready-made stock.

Our collection currently includes Unisex Classic Crew T-Shirts and Women's Classic T-Shirts, with different designs and fits available depending on the product. Please check the individual product page for the exact fabric, fit, colours and sizes available.

Please use the size chart shown on each product page and measure before ordering. The easiest way is to measure a favourite T-shirt that fits you well and compare those measurements with the chart. Please don't rely only on your usual size, as fit can vary between garments.

As each T-shirt is made to order, we are unable to accept returns or exchanges if the wrong size was selected. Please check the size chart carefully before placing your order.

Cash on Delivery (COD) is available for eligible orders in India, alongside the other payment options shown at checkout.

You can choose from the payment options available at checkout, including Cash on Delivery for eligible orders in India.

Yes. We currently ship across India.

Your T-shirt is made to order, so some preparation time is needed before it is shipped. Delivery time also varies depending on your location and courier service. The estimated delivery information available at checkout is the best guide for your order. We recommend allowing a little extra time in case of unexpected shipping delays.

Once your order has been shipped, you will receive tracking information so you can follow its journey to you. Please also check your email and phone messages for shipping updates.

Occasionally, courier delays can happen due to weather, high-volume periods, local conditions or other circumstances outside our control. If your order appears to be taking longer than expected, please contact us with your order number and we'll be happy to help you check its status.

Because our T-shirts are made to order, we do not accept returns or exchanges for change of mind, personal preference or an incorrectly selected size.

If your order arrives damaged or with the wrong print/item, please contact us as soon as possible after delivery with your order number and clear photos of the issue. We will review it and help with the appropriate resolution.

We're sorry! Please contact us with your order number and clear photos showing the issue. We'll review the case and help make it right.

As our products are made to order, orders may enter preparation shortly after being placed. If you need to request a cancellation, please contact us as soon as possible with your order number. We cannot guarantee that a cancellation will be possible once your order has entered processing.

Wash inside out in cold water. Dry on low heat. Turn inside out before ironing and avoid ironing directly over the print.

Colours may appear slightly different depending on your screen and the actual garment.

Tell us! If there's a family relationship, friend, wedding role, inside joke, person or even a special object you think deserves its own Bandhoo Culture design, we'd love to hear about it.

Visit our Missing Your Bandhoo? page and share your idea with us. Your suggestion might inspire a future design.

Our regular collection consists of Bandhoo Culture designs. If you have an idea for a relationship or story that you'd love to see as part of the collection, we'd love to hear it through our Missing Your Bandhoo? page.

Planning something for a wedding, family gathering, celebration or group? We'd love to hear what you have in mind. Contact us with the design, quantity and details of your event, and we'll let you know what we can do.

At the moment, we ship across India. If you're outside India and would love to see Bandhoo Culture in your country, let us know — it helps us understand where our community is.

For questions about an order, product or anything else, please contact us through our Contact page or email us at admin@bandhooculture.com. Please include your order number if your question is about an existing order.