Privacy policy

Privacy Policy

Last updated: October 14, 2026

Bandhoo Culture, operated by Hona Enterprises, a sole proprietorship based in Maharashtra, India, operates this website and online store, including its content, features, products and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order, subscribe to our communications, contact us, leave a review, or otherwise interact with the Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Bandhoo Culture is operated by:

Hona Enterprises
Flat No. 204, Manjusha Regalia
Jaitala, Tulsi Vihar
Nagpur – 440036
Maharashtra, India

General enquiries: hello@bandhooculture.com
Orders, returns and product-related enquiries: orders@bandhooculture.com

Bandhoo Culture currently sells and ships products within India.

2. Personal information we collect

The information we collect depends on how you interact with our Services.

Information you provide directly

We may collect:

  • your name;

  • email address;

  • phone number;

  • billing and shipping address;

  • payment and transaction information;

  • account login information, if you create a customer account;

  • information you provide when contacting us;

  • information you provide when submitting a product review;

  • information you provide when subscribing to our email communications; and

  • any other information you voluntarily provide to us.

We do not need access to your complete payment-card information to process your order. Payment information is handled through the payment providers and services used at checkout.

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • referring website;

  • pages and products viewed;

  • searches and interactions with the website;

  • shopping-cart activity;

  • approximate location information derived from technical data; and

  • information about how and when you interact with our Services.

We may collect this information using cookies, pixels and similar technologies.

3. How we collect information

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to our emails or contact us;

  • automatically when you browse or use our website;

  • through Shopify and services that support the operation of our store;

  • through payment, fulfillment and delivery providers;

  • through analytics and advertising services; and

  • through third-party services or integrations that you choose to interact with.

4. How we use your information

We use personal information for purposes including:

Processing and fulfilling orders

We use your information to:

  • process and confirm orders;

  • process payments;

  • manufacture and fulfill products;

  • arrange shipping and delivery;

  • provide order and shipping updates;

  • handle returns, replacements and refunds;

  • provide customer support; and

  • maintain records of transactions.

Because Bandhoo Culture products are made to order, relevant order information may be shared with our fulfillment and shipping partners so that your product can be produced and delivered.

Operating and improving our website

We may use information to:

  • operate and maintain the website;

  • remember preferences;

  • improve our products and Services;

  • understand how visitors use our website;

  • identify technical problems;

  • personalize aspects of the shopping experience; and

  • develop new products, features and services.

Marketing and communications

If you choose to subscribe to our marketing communications, we may use your email address to send you information about:

  • new designs;

  • new collections;

  • product launches;

  • Bandhoo Culture stories;

  • special offers and promotions; and

  • other news we believe may be relevant to you.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in our emails.

We may continue to send essential non-marketing communications relating to orders, purchases, accounts or customer-service matters.

Analytics

We may use analytics services, including Google Analytics, to understand how visitors use our website, measure performance and improve the shopping experience.

Advertising

We may use advertising and measurement technologies, including services such as Meta, Google Ads and TikTok, to understand the effectiveness of our advertising, reach relevant audiences and measure interactions with our website and products.

These services may use cookies, pixels or similar technologies and may process information about your device, browsing activity or interactions with our website.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for these technologies.

Reviews and user-generated content

If you choose to submit a product review or other content, we may use and display that content in connection with Bandhoo Culture and our Services.

Please do not include personal or sensitive information in a review that you do not want publicly displayed.

Security and fraud prevention

We may use information to:

  • protect our website and customers;

  • detect and prevent fraud;

  • investigate suspicious or unauthorized activity;

  • protect our systems and services; and

  • comply with applicable legal or regulatory requirements.

Legal and regulatory purposes

We may process personal information where necessary to:

  • comply with applicable laws and regulations;

  • respond to lawful requests from government authorities;

  • establish, exercise or defend legal claims;

  • enforce our Terms of Service and other policies; or

  • protect the rights, safety and property of Bandhoo Culture, our customers or others.

5. How we share personal information

We may share or make available certain personal information to analytics and advertising providers, including Meta, to measure advertising performance, understand how visitors interact with our website, improve our marketing activities and show relevant advertisements.

Our store uses Meta technologies, including the Meta Pixel and, through Shopify's integration, the Meta Conversions API. Depending on the event and settings, these technologies may share information about website visits, product views, shopping-cart activity, purchases and other interactions with our store. With Enhanced data sharing enabled, information may also include customer identifiers and contact details, such as names, email addresses, phone numbers and location information, where available and applicable.

These technologies help us measure advertising effectiveness, understand customer interactions and improve advertising performance. Meta processes information it receives according to its own privacy policies and applicable terms.

We may share information with trusted service providers where necessary to operate Bandhoo Culture and provide the Services.

These may include:

Shopify

Our online store is powered by Shopify. Shopify provides the technology used to operate our storefront, checkout, customer accounts and other store functions.

Shopify may process personal information in connection with providing its services to us. Shopify may also process information independently in connection with its own services and products.

You can learn more about Shopify's privacy practices in Shopify's Privacy Policy.

Payment providers

Payment and transaction information may be processed by the payment providers available through our checkout.

These providers process information according to their own privacy policies and applicable requirements.

Fulfillment and shipping providers

We work with third-party fulfillment and delivery providers to manufacture, pack and deliver your orders.

This includes our print-on-demand fulfillment partner Qikink.

We may provide the information necessary to fulfill an order, such as your name, delivery address, contact information, order details and selected product information.

Analytics and advertising providers

We may share or make available certain information to analytics and advertising providers such as Google, Meta and TikTok where necessary for analytics, advertising measurement, personalization or other services described in this Privacy Policy.

These providers may process information according to their own privacy policies.

Other service providers

We may also use providers for services such as:

  • website technology;

  • email and marketing communications;

  • customer support;

  • data storage;

  • fraud prevention;

  • security;

  • analytics; and

  • other services necessary to operate our business.

We require service providers to process information appropriately for the services they provide and in accordance with applicable requirements.

Legal or business purposes

We may disclose information where required or permitted by law, including in response to lawful requests, legal proceedings, fraud investigations or to protect our rights and the safety of our customers.

If Bandhoo Culture is involved in a business transfer, merger, restructuring or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Shopify Network Intelligence and Enhanced Services

Our Services are hosted and powered by Shopify.

Information submitted through our store may be processed by Shopify and its service providers in order to provide the Services.

Some Shopify services and third-party providers may process information outside India. Where information is transferred internationally, we take reasonable steps to use appropriate contractual, technical or organizational safeguards and to comply with applicable requirements.

Shopify also provides its own privacy information and controls for information that it processes independently.

Shopify may process information about visitors' interactions with our store, Shopify and other Shopify merchants to provide and improve additional services, known as Enhanced Services. These services may help improve the shopping experience, personalize services, improve store performance, understand interactions with our store and advertising, and support more relevant advertising.

To provide these services, Shopify may use information from customer interactions with our store together with information from other Shopify merchants and Shopify services. Information may be shared with Shopify and third-party service providers, including providers located outside India, where necessary to provide these services.

For more information about how Shopify processes personal information and how individuals can exercise their privacy choices, please consult the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

7. Cookies and similar technologies

We use cookies, pixels and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve performance and, where applicable, support advertising and marketing activities.

Some cookies are necessary for the website and checkout to function.

Other technologies may be used for analytics, personalization or advertising.

Depending on your location and applicable requirements, you may be presented with choices regarding certain cookies or tracking technologies.

You can also control cookies through your browser settings, although disabling certain cookies may affect the functionality of the website.

8. Customer accounts

You may have the option to create a customer account.

If you create an account, we may process information such as your name, email address, password, order history, saved information and account preferences.

You are responsible for keeping your account credentials secure.

You may contact us if you need assistance with your account or personal information.

9. Email subscriptions

If you subscribe to Bandhoo Culture's marketing emails, we will use the email address you provide to send the communications you have requested.

You can unsubscribe at any time using the unsubscribe link in our marketing emails.

Unsubscribing from marketing communications does not necessarily remove information that we need to retain to process orders, provide customer support, maintain transaction records or comply with legal obligations.

10. Reviews and public content

If you submit a review or other content that is intended to be displayed publicly, the information you choose to provide may become visible to other visitors.

Please consider carefully what personal information you include in public reviews or other submissions.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide our Services;

  • maintain customer and transaction records;

  • process returns, refunds and customer-service requests;

  • maintain accounts;

  • comply with legal, tax and accounting requirements;

  • prevent fraud and protect our business; and

  • resolve disputes or enforce agreements.

The specific retention period depends on the type of information and why we need it.

When information is no longer required, we may delete it, anonymize it or securely dispose of it, subject to applicable legal requirements.

12. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Please do not send sensitive information through ordinary email unless specifically requested.

13. Your privacy choices and rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of personal information where applicable;

  • withdraw consent where processing is based on consent;

  • opt out of marketing communications;

  • request information about how your personal information is used; and

  • exercise other rights available under applicable law.

Some rights are subject to legal limitations or exceptions.

To make a privacy request, please contact:

hello@bandhooculture.com

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the period required by applicable law.

14. Children's privacy

Our Services are intended for general audiences and are not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:

hello@bandhooculture.com

We will take appropriate steps as required by applicable law.

15. Third-party websites

Our website may contain links to websites, applications or services operated by third parties.

If you follow a third-party link, that third party's privacy policy and terms will apply to your interaction with that service.

We are not responsible for the privacy practices, security or content of third-party services that we do not control.

16. International processing

Some of the technology and service providers we use may process personal information outside India.

This may include Shopify, analytics providers, advertising platforms, payment providers and other technology or service providers.

Where personal information is transferred internationally, we take reasonable measures appropriate to the circumstances and applicable law to protect the information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this policy and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically.

18. Contact us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Bandhoo Culture
Operated by Hona Enterprises
Flat No. 204, Manjusha Regalia
Jaitala, Tulsi Vihar
Nagpur – 440036
Maharashtra, India

Privacy and general enquiries:
hello@bandhooculture.com

Orders, returns and product-related enquiries:
orders@bandhooculture.com