Shipping Policy

Last updated: September 2026

At Bandhoo Culture, every product is made to order. Once you place an order, it is prepared specifically for you and then shipped to your delivery address within India.

We work with trusted fulfillment and delivery partners to get your order to you safely and reliably.

1. Where do we ship?

We currently ship within India only.

Shipping availability may vary depending on the delivery PIN code. Some remote locations may be served through India Post or another available delivery service.

2. Order processing

Because our products are made to order, please allow approximately 2–3 business days for processing and production before your order is handed over for delivery.

During periods of particularly high order volumes, launches, sales or other exceptional circumstances, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.

3. Delivery times

After your order has been processed and shipped, delivery generally takes approximately 3–7 business days, depending on your location, courier service and PIN code.

As a result, please allow approximately 5–10 business days in total from order confirmation to delivery for most orders.

Some locations, particularly remote areas or locations served through India Post, may require additional time. India Post delivery timelines can vary considerably and may take 3–15 working days after dispatch.

Delivery estimates are therefore provided as a guide rather than a guaranteed delivery date.

4. Tracking your order

Once your order has been shipped, we will provide tracking information where tracking is available.

You can use the tracking information to follow the progress of your shipment.

Please note that tracking updates may occasionally take some time to appear or may be limited for certain delivery services.

5. Shipping charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the order, delivery location, shipping method and applicable service.

6. Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders and PIN codes.

COD availability depends on the delivery location and the courier service available for that PIN code. Some locations may be available for prepaid delivery but not for COD.

The final payment amount, including any applicable shipping charges, will be shown at checkout before you place your order.

7. Delivery address

Please make sure that your name, delivery address, PIN code and contact details are correct before completing your order.

Once an order has entered production or fulfillment, changes to the delivery address may not always be possible.

If an order cannot be delivered because the address or other delivery information provided by the customer is incorrect or incomplete, additional shipping or fulfillment charges may apply if a re-delivery is possible.

8. Delays and circumstances beyond our control

While we work with our fulfillment and delivery partners to deliver orders within the estimated timeframe, delivery times can occasionally be affected by circumstances outside our reasonable control.

These may include:

• severe weather;
• natural disasters;
• transportation disruptions;
• public holidays;
• strikes or other disruptions affecting delivery services;
• unusually high shipment volumes;
• government restrictions; or
• other circumstances beyond our reasonable control.

If your order is taking longer than expected, please contact us at orders@bandhooculture.com with your order number and we will help you check its status.

9. Failed delivery and returned shipments

If a shipment cannot be delivered because of an incorrect or incomplete address, refusal to accept the shipment, repeated failed delivery attempts, or other circumstances attributable to the customer, the shipment may be returned to the fulfillment or delivery facility.

If you would like us to arrange another delivery attempt, additional shipping or fulfillment costs may apply.

For COD orders in particular, please accept your order when it is delivered if you still wish to receive it. Repeated refusal or non-acceptance of COD shipments may affect our ability to offer COD for future orders.

10. Damaged shipments

If your package appears visibly damaged when delivered, we recommend taking photographs of the outer packaging before opening it.

If the product inside is damaged, defective or incorrectly fulfilled, please contact us at orders@bandhooculture.com within 7 days of delivery.

Please see our Return & Refund Policy for information about replacements and refunds.

11. Questions about your order

If you have any questions about your shipment or delivery, please contact:

Bandhoo Culture
Hona Enterprises
Flat No. 204, Manjusha Regalia
Jaitala, Tulsi Vihar
Nagpur – 440036
Maharashtra, India

Email: orders@bandhooculture.com

Please include your order number whenever possible so that we can assist you more quickly.

We make every Bandhoo piece to celebrate a person, a relationship and a story. We appreciate your patience while your piece is being made especially for you.